Refund policy

Refund & Exchange Policy

At XoKollections, all sales are considered final unless otherwise stated below. Please review your order carefully before purchasing.

Damaged or Incorrect Items

Customers have 2 days after delivery to report any damaged, incorrect, or missing items.

To report an issue, please contact XoKollections within 2 days of delivery and provide:

Your order number

A description of the issue

Clear photos of the item and packaging, when applicable

Requests submitted after the 2-day period may not be eligible for an exchange or replacement.

Exchanges

We offer exchanges when:

The wrong size was sent by XoKollections.

The incorrect item was sent by XoKollections.

An item arrives damaged due to an issue that is determined to be the responsibility of XoKollections.

If you received the wrong item or wrong size because of an error on our end, we will work with you to correct the issue.

Jewelry, Wallets & Purses

Jewelry, wallets, purses, and similar accessories are not eligible for returns or exchanges unless the item was incorrect, the wrong size was sent, or there is an issue caused by an error on our end.

Customized Junk Cases

Because customized junk cases are made specifically according to the customer’s requested customization, customized items are not eligible for returns or exchanges unless there is an error with the customization or another issue caused by XoKollections.

Please carefully review your customization details before placing your order.

Shipping Damage

Once an order has been shipped, XoKollections is not responsible for damage caused by the shipping carrier. However, we understand that exceptions may occur, so please contact us within 2 days of delivery with photos of the damaged item and packaging so we can review the situation and determine whether assistance is available.

Digital Products & Vendor Lists

Due to the nature of digital products, digital products and vendor lists are non-refundable and non-returnable once the file has been delivered or accessed.

*Please make sure you are purchasing the correct digital product before completing your order.*

Contact

If you have an issue with your order, please contact XoKollections within 2 days of delivery so we can review your request.