Shipping policy

Shipping Policy

Thank you for shopping with XoKollections! Please review the following shipping information before placing your order.

Order Processing

Orders are processed and prepared for shipment within the processing timeframe stated on the product page or at checkout.

Customized items may require additional processing time because they are made according to the customer’s requested customization.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on the customer’s shipping address, selected shipping method, order details, and applicable shipping rates.

We offer shipping within the United States as well as international shipping to available destinations.

Shipping Times

Estimated delivery times are provided at checkout and are estimates only. Delivery times may vary depending on the shipping carrier, destination, holidays, weather, customs, and other circumstances outside of XoKollections’ control.

Once an order has been shipped, delays caused by the shipping carrier are outside of our control.

International Orders

International customers are responsible for providing a complete and accurate shipping address.

International orders may be subject to customs fees, duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned to XoKollections because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping costs required to reship the order.

Damaged Packages

If your order arrives damaged, please contact XoKollections within 2 days of delivery and provide your order number along with clear photos of the damaged item and packaging.

Damage caused by the shipping carrier is generally outside of XoKollections’ control. However, each situation will be reviewed individually and exceptions may be considered when appropriate.

Lost or Delayed Packages

Once an order has been shipped, XoKollections is not responsible for delays caused by the shipping carrier.

If tracking shows that a package is delayed or has not arrived, customers should also contact the shipping carrier using the tracking information provided.

Delivery Confirmation

Tracking information may be provided once your order has shipped. A package marked as delivered by the shipping carrier is considered delivered to the address provided at checkout.

If you believe your package was marked delivered but you did not receive it, please contact the shipping carrier and XoKollections as soon as possible so the situation can be reviewed.

Contact

If you have questions about your shipment or believe there is an issue with your order, please contact XoKollections with your order number and relevant shipping information.